SmartCare iMpresa
Designed for hospital equipment manufacturers, dealers and service providers — combining asset management, contracts, helpdesk and service delivery in a single intelligent platform.
Key capabilities
Installed base, contracts, helpdesk and field service in one platform — built to protect renewals and grow service revenue.
Equipment & client management
Master records for models, serials, deployed locations and client hierarchies with powerful search and filters.
AMC / CMC contract tracking
Automated renewals, multi-year contracts, billing links and expiry reminders to protect renewals and revenue.
Sales & installations
Capture orders, installation checklists and handover certificates for compliant delivery and onboarding.
Breakdown logging & response
Incident logging with photos, auto-prioritisation, nearest-engineer routing and SLA tracking for faster fixes.
Performance dashboards
Live KPIs — uptime, MTTR, response SLA, part consumption and service revenue — with exportable MIS reports.
Service team management
Team assignments, route planning, spare allocation and productivity tracking using timesheets and logs.
Compliance & audit
Calibration records, compliance logs and audit trails required by hospitals and regulators, ready for export.
Integrations & APIs
REST APIs, webhooks, ERP/CRM connectors and SSO, with role-based access and fine-grained permissions.
Deployment flexibility
Cloud SaaS for quick rollout or secure on-premise installs for enterprises with private network needs.
What you gain
Fewer SLA penalties
Reduce downtime and the penalties that come with it.
More service revenue
Higher renewal rates and no missed contract expiries.
Leaner spares
Lower spare-parts carrying costs.
Faster response
Optimised routing gets the nearest engineer on site.
Who it's for: OEMs, authorised dealers, third-party service providers and large biomedical maintenance teams that need an end-to-end service and asset platform.
Let's check
your hospital's
pulse.
Demos, partnerships, careers or support — we respond within one business day.
- Phone
- +91 96231 81314
- Head office
-
103, B9 Tower, Sector 12,
Spine Road, Pune 411026, India - Offices
- Mumbai · Pune (Head Office) · Delhi
UAE · Saudi Arabia · Bahrain · Oman · Qatar